REFUND & WITHDRAWAL POLICY

Last updated: June 25, 2026

This Refund & Withdrawal Policy explains when and how you can request a refund for a purchase made on Worqai (worqai.io). It forms part of, and should be read together with, our Terms of Service and Privacy Policy.

All payments are processed by Polar, which acts as our Merchant of Record. Polar handles billing, taxes, and the actual processing of any refund. Worqai does not receive or store your card details.

1. OUR REFUND POLICY IN SHORT

• Worqai sells a monthly subscription and a one-time Job Search Starter Pack (bundle).
• Because Worqai delivers digital content generated on demand, a purchase is generally non-refundable once the corresponding service has been consumed, for example, once an improvement, a tailored résumé, or an ATS audit has been generated using your credits.
• We review refund requests case by case, at our discretion. We are not obligated to grant a refund except where mandatory consumer-protection law requires one.
• This policy does not limit any non-waivable refund or withdrawal rights you have under the law of your country of residence (see §4).

2. HOW TO REQUEST A REFUND

To request a refund for any reason, email support@worqai.io from the email address associated with your account and include:

• the email on your Worqai account,
• the approximate date of purchase, and
• a short description of the reason for your request.

We will review your request and respond within a reasonable period. If we approve it, Polar processes the refund to your original payment method; depending on your bank or card network, it may take several business days to appear.

3. WHAT MAY BE REFUNDED

• Subscriptions. You can cancel at any time from https://www.worqai.io/es/cuenta; cancellation takes effect at the end of the current paid period and stops future renewals. Amounts already paid for the current or past periods are generally non-refundable once the period's services have been used. Cancelling ends future billing; it is not in itself a refund of the current period.
• Job Search Starter Pack (bundle). Once any credit in the bundle has been used to generate a result, the bundle is generally non-refundable. If no credits have been used, you may request a refund within a reasonable time of purchase and we will consider it in good faith.
• Duplicate or erroneous charges and clear billing errors will be refunded once verified.

Note on payment fees. Card networks and payment processors charge a non-refundable processing fee on every transaction. This does not change the amount you receive back on an approved refund of your purchase; we mention it only for transparency.

4. RIGHT OF WITHDRAWAL (EU / APPLICABLE CONSUMER LAW)

If you are a consumer in a jurisdiction that grants a statutory right of withdrawal for digital purchases (for example, the 14-day right of withdrawal in the EU/EEA), that right applies to you.

Because Worqai supplies digital content immediately upon purchase, by completing a purchase and beginning to use the Service you expressly request immediate performance and acknowledge that you lose your right of withdrawal once the digital content has been delivered/consumed. Where the content has not yet been delivered or consumed, you may exercise your withdrawal right within the applicable statutory period by contacting support@worqai.io.

Nothing in this policy overrides mandatory consumer rights that cannot lawfully be waived in your country of residence.

5. REFUNDS INITIATED BY POLAR (CHARGEBACK PREVENTION)

Independently of this policy, Polar may issue a refund on our behalf within 60 days of purchase, at its own discretion, to prevent a card chargeback, including for lower-value transactions where an early chargeback signal is detected. This may happen even under a "no refunds" outcome, and where the refunded order is tied to a subscription, the related subscription and its benefits may be cancelled. This protects both you and us from disputed-payment issues.

6. CONTACT

Questions about a charge or a refund? Email support@worqai.io or write to:

Worqai 50 mts norte y 50 oeste, Plaza Freses, iFreses Curridabat, San José, 11801 Costa Rica